Refund policy
Last updated: July 28, 2026
Each Bijumi mystery jewelry box is curated individually using the style, jewelry type, and preference information submitted with the order. Please review this policy before purchasing.
Order cancellations
You may request a cancellation within 12 hours after placing your order. Contact us at 740814428@qq.com and include your order number.
After 12 hours, or once curation has started, the order may no longer be cancelled because work has begun on your preference-led selection. This does not limit any non-waivable cancellation right available under applicable consumer law.
The mystery-box experience
Bijumi uses your selected preferences as curation guidance, but the exact jewelry designs, colors, and combination remain a surprise. A preference is not a guarantee that every item will match a particular personal taste. Unless required by applicable law, dislike of a design, a change of mind, or a difference in personal aesthetic is not treated as a product defect.
Small differences in color caused by lighting, photography, screen settings, or normal production variation are not normally considered defects. We do not make unconfirmed claims about materials, allergy suitability, waterproofing, or color retention.
Damaged, missing, or incorrect items
If an item arrives damaged, an item is missing, or we sent the wrong item, please contact us within 7 days of delivery. Include:
- your order number;
- a clear description of the issue;
- clear photographs of the item, parcel, shipping label, and packaging; and
- an unboxing video, if one is available.
Reporting promptly helps us verify the issue with the carrier and resolve it faster. A delayed report does not remove rights that cannot lawfully be limited.
How we resolve verified issues
After reviewing the evidence, we will normally offer a free replacement for the affected or missing item. If a replacement is unavailable or does not resolve the verified issue, we may provide an appropriate partial refund. If the verified problem materially affects the entire order and cannot reasonably be remedied, we will provide a full refund.
The remedy will be proportionate to the affected part of the order and will always comply with applicable mandatory consumer law.
Returns
Do not mail anything back without contacting us first. International returns can be costly, and a return is not required in every case. If a return is necessary, we will provide the return instructions and approved return address. Items sent without authorization may not be accepted.
Where a discretionary return is approved for a reason other than our error or a verified defect, the customer may be responsible for return shipping and any non-recoverable customs charges, to the extent permitted by law.
Delivery refusal, address errors, and import charges
Customers are responsible for providing a complete and accurate delivery address and for paying any import duty, VAT, customs clearance fee, or local tax charged by the destination country. If a parcel is refused, unclaimed, or returned because of an incorrect address or unpaid import charges, any refund will be assessed after the parcel is returned and may exclude non-recoverable outbound shipping, return shipping, customs charges, and carrier fees, where permitted by law.
Refund timing
Approved refunds are sent to the original payment method. Bijumi generally processes an approved refund promptly, but PayPal, banks, and card issuers may require additional time before the funds appear in your account.
Mandatory consumer rights
Nothing in this policy excludes or limits rights or remedies that cannot be excluded under the laws applicable to you. Where a mandatory local consumer rule conflicts with this policy, the mandatory rule will apply.
Contact us
For cancellation, damage, missing-item, or refund support, email 740814428@qq.com or use our contact form. Always include your order number.