Shipping policy

Last updated: July 28, 2026

Bijumi ships internationally from our fulfillment location in Zhengzhou, Henan, China. Every mystery jewelry box is curated individually, so processing time is separate from carrier transit time.

Order processing

Orders are normally curated, checked, packed, and dispatched within 4-10 business days after payment is confirmed. Processing may take longer during high-volume periods or when additional preference information is needed. Business days exclude weekends and public holidays.

If we need clarification about your selections or address, we will contact you using the email submitted with the order. A delayed response may delay dispatch.

International delivery

International parcels are shipped through Yanwen and may be transferred to a local postal or delivery carrier in the destination country.

After dispatch, delivery is commonly estimated at 7-15 business days. This is an estimate, not a guaranteed delivery date. Customs processing, flight capacity, weather, peak seasons, security checks, remote-area delivery, and local carrier conditions can cause delays outside Bijumi's control.

Shipping destinations

We ship only to destinations currently available during Shopify checkout. Availability may change based on carrier service, sanctions, payment availability, or operational risk. If checkout does not offer delivery to your address, we cannot accept the order at that time.

Shipping charges and free shipping

International shipping is calculated and displayed at checkout. Orders with a merchandise subtotal of USD $199 or more qualify for standard free international shipping. The threshold is calculated after discounts and excludes taxes, duties, and other government charges.

Orders below USD $199 pay the shipping amount displayed at checkout. Optional expedited or alternative services, if offered, may cost extra and may not qualify for the free-shipping offer.

Customs, VAT, and import charges

Orders are shipped on a duties-unpaid basis unless checkout explicitly states otherwise. Import duties, VAT, customs clearance fees, brokerage charges, and local taxes may apply depending on the destination. These charges are set by local authorities or carriers and are the customer's responsibility.

Bijumi does not guarantee tax-free delivery and does not control customs assessments. Please check your local import rules before ordering.

Tracking

When tracking is available, a shipping confirmation will be sent to the email address used at checkout. Tracking can take several business days to update after dispatch, particularly while a parcel is being transferred between international and local carriers.

Address changes and delivery responsibility

Please check the recipient name, street address, apartment or unit number, postal code, telephone number, and email before placing your order. Contact us within 12 hours if an address needs correction. We cannot guarantee a change after curation or fulfillment has started.

Bijumi is not responsible for delays or losses caused by incomplete or incorrect customer-provided information. If a parcel is returned, refused, or unclaimed, please contact us. Reshipping and refund eligibility will be assessed under our Refund Policy and applicable law.

Damaged, missing, or unusually delayed parcels

If tracking shows delivery but you cannot find the parcel, first check with household members, neighbors, the building reception, and the local carrier. If the parcel arrives damaged, has missing contents, or appears to be lost in transit, contact us with your order number and supporting photographs so we can investigate.

Contact us

For shipping support, email 740814428@qq.com or use our contact form.