Contact Us

We are here to help with product questions, jewelry preferences, order updates, delivery, or after-sales support.

Before you send a message

Existing order: include your order number and the email used at checkout.
Address correction or cancellation: contact us within 12 hours of purchase whenever possible.
Damage, missing item, or incorrect item: contact us within 7 days of delivery and include clear photographs of the item, parcel, shipping label, and packaging.
Jewelry preferences: include all final preferences in your order notes. A message sent after curation begins may arrive too late to change the selection.

Do not send payment passwords, complete card details, or other highly sensitive information through this form or ordinary email.

For detailed rules, please review our Shipping Policy and Refund & Return Policy.